Professional fees, such as exam fees, contact lens fitting and training fees, represent payment for services rendered. These fees are non-refundable, including for unsuccessful contact lens training outcomes.
If you are having difficulty with your prescription, one recheck will be honoured for a period of 90 days from the exam date. Costs associated with changes other than the prescription re-check (i.e. new medical concerns) will be charged at our usual rate.
A re-check will involve trial framing or presenting the prescribed lens power via phoroper to the patient to confirm whether the prescription is correct and expected visual acuity is achieved. Evaluation of glasses purchased elsewhere are not included in a re-check and may be billed as an additional service.
If a prescription change is found and a re-make of glasses or exchange of contact lenses are required, we will re-make eyeglass lenses and exchange contact lenses purchased from our clinic at no charge within 90 days of exam date. See our glasses re-do policy and contact lens exchange policy for more detail.