Adjustments & Repairs
For glasses purchased from our clinic, enjoy complimentary alignment, adjustment, and cleaning of your eye glasses and sunglasses, as often as necessary, for as long as you own them.
Small replacement parts (such as nosepads) are provided complimentary for 2 years.
Consumable items such as earsocks (rubber temple tips) will typically be charged a small fee as we must order the parts from the frame manufacturer.
For product warranties, see our warranty policies.
The utmost care will be taken in the handling of patients’ own frame(s), but when the frame is out of warranty or not purchased at Campus Vision, we will not be responsible for any damage that might occur. As frames age, the risk of breakage during adjustment increases and despite our efforts to inspect all frames before adjusting, unexpected breakage can occur.
When adjusting a frame sold by Campus Vision that is within the manufacturer warranty period, if the frame is damaged by our staff, we will replace the frame at no cost. This replacement is subject to a suitable replacement being available from the manufacturer.
We will recommend suitable frame repair options after evaluating a damaged frame on a case-by-case basis. It is not always possible to repair a frame (at a reasonable cost) but bring the frame to us and we will make a recommendation.